Telkom - Proudly South African?

Resorting to Hello Peter again (thank you HP) as ZERO effectiveness from Telkom as usual. The staff may be lovely (my earlier review) but ZIP / NADA has actually happened with closing 3 mobile accounts I never opened, refunding amount paid to a closed account. Have now queried this (with all my FICA docs) 5 times at Telkom branches and twice online. Received sms to say it is 'resolved'. And yet... IT IS NOT. COME ON TELKOM. Proudly South African? Really...a year later and still the same queries - unresolved. How hard is it really to get this right?