Telkom Protea Glen Mall Poor Service

Today I went to Telkom Protea Glen, wanted to settle my account, the first consultant decided to go attend a personal matter which I understand then the second consultant which I was transferred to told me I can't settle the account at the shop I must call customer service but yet she managed to do a swim swap and I had to pay for that at the shop. It doesn't make sense at all. She was not even friendly for a person that deals with customer everyday.