NJ
Nobulali J

1 reviews | Active since Dec 2011

23 Aug 2018, 09:28

Telkom promotes ***** through it 3rd party sellers

Telkom accepts fraufulent contract from its third party sellers and add them on their customers existing accounts and refuse to cancel them after. Subsquently, they send you emails and sms to pay incorrect invoices. They mess up your creeit profile with the bank and credit beaurea because they wont cancel ********** contract increase theirown revenue. I went to the a Tygervalley TDS to upgrade my WiFi modem and instead of an upgrade, the consultant cancel my contract by migration to prepaid so that he can reflect it as a new contract by upgrading it from prepaid to the deal I requested. I was at the branch and I was told some xds had to be referred to back office because the person thought I was stupid to know that you don’t even need to do an xds to upgrade a contract. The Parow center branch also did the same thing where they issued a cancellation and created a new contract and told me that when you upgrade your number changes. I logged a case on the 10 July 2018 to cancel the ********** contracts from Reward Co and to date Rest Modau and some manager are still looking for documents that were scanned at the Tygervalley TDS and the ********** contract are still lingering on my account and as I am typing this query, I am holding for a manager for than 40 min and now the number has cut.

**********, inflating revenue through *****.

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