TELKOM PROMISING SERVICES THEY CANT DELIVER, WAS I **** TO?

i just took a new contract with Telkom but i am already considering to cancel it, its now been 2 weeks since my new month & i have not yet received my 10 GIG date a provision, i have phoned Telkom numerous times & whats even more annoying is that i have held for too long all those times before i could be have an agent take my call.

all they do is make additional note & say my case has not been attended to. for such a big company, why this level of incompetence & customer dissatisfaction? i am now without data & i refuse to top up when i have a 10 GIG that's due to me but i now supposedly have to beg for it!