Telkom promises but doesn't deliver ***

Our ADSL line with Telkom has been a problem for quite a few months now. Despite numerous calls to Telkom the issue has still not been resolved. As a result they phoned us, promising a free wireless product which we can use in the event of our line being down again. It was specified that this free service was being offered to us because of all the problems we have been experiencing. This was about three weeks to a month ago. When I phoned to ask when they will deliver, I was told we must collect it from the nearest Telkom branch. After standing in line for about 30 minutes, they said they know nothing about it and it will be delivered. Spoke to the call centre again, they apologised profusely and said someone will contact us asap to arrange delivery. It was never supposed to be collected. Needless to say, it has still not been delivered and once again we had problems with our line over the weekend. They make promises to fix problems, and then don't even deliver on those promises...