Telkom product misrepresented and lack of support

I have had terrible service from Telkom Business. We app**** for a fibre internet connection at our business and instructed them that we also need static IP addresses. The technicians came through and got the internet connection up and running but knew nothing about static IP addresses, so we were setup on a dynamic IP. after multiple back and forth between myself and the sales representative who actually sold us the package, assuring us that it would work, eventually another gentleman got hold of me and informed that we were sold the wrong package. He then said they would sort it out for me. it has been 2 days now, and no one has gotten back to me and our sales rep is ignoring my emails and not providing sufficient feedback.

This entire process is rediculous. it seems the "business" sales staff do not know anything about these sorts of business requirements, the installation guys have no idea, and when we want to actually get the issue sorted out, and for the product to just work as advertised, the support we receive is not sufficient and the sales person is now not owning the problem?

I am offering telkom the opportunity to sort this problem out now, if this is not resolved by next week, then this entire package will be cancelled and we will NOT be held liable for any cancellation or installation fees.