EM
Esme M

1 reviews | Active since Mar 2010

13 Nov 2017, 18:42

Telkom Product

I recently subscribed to a new Telkom product for which I pay R599.00 a month. This fee includes uncapped data, line rental and free Telkom-toTelkom land line numbers. Once I received my first month end statement, I noticed that I was charged for land line numbers. I subsequently phoned the call centre, to be told that not all land line numbers are Telkom numbers and can be provided by other service providers. At no point was this explained to me by the sales staff when I subscribed to the package, otherwise I would not have signed up. Instead of paying a flat fee of R599.00 per month, my first statement was over R700.00. I have spoken with other people who have also been misinformed. Surely Telkom should inform and train Sales staff accordingly. The average member of the public does not have this type of knowledge. I wonder how many other people have signed up. I have been told that the contract is for two years without an option of changing. I would like to warn other consumers of the hazard involved with this product , despite asking all the right questions.

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Replies (1)
Telkom
Telkom's reply15 Nov 2017, 10:07
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,