Telkom proclaimed service and customer satisfaction! Useless!!

Since having no credit score or accounts I had resolved to using my sister's account to apply for a Telkom contract and when getting to the store, we found that the assistant's at the store were just 3 around 4:30pm . We waited atleast 45 minutes to be assisted by a gentlemen and when assisted, the gentlemen was not clear enough on the information provided. We then asked questions pertaining to cell numbers being used on a specific contract. And the gentlemen assured us that the contract will be finalized. It went on to 2 weeks and no call back from Telkom, we had to call in and to be told that the application was canceled. Why? no reason So we reapp**** and was then contacted by Telkom to say that the colour requested is not in stock and will take 2-3 weeks once received.

I cannot seem to understand why such a delay and unconscious customer service. Is there no possible way to outsource the colour from another Telkom branch, why is it so difficult to receive service from such a proclaimed service provider? I can vouch that I am not the only person who has received such terrible service from Telkom. They are utterly oblivious to there customer values and customer satisfaction!!