Telkom processes are not working, punishment for pay contract early. My disgusting experience

I paid my contract early and have been in termoil and punished for it. I paid my contract early In December and received a statement stating I owe R 0. A few days later I received an Sms that my line will be suspended. I immediately called the call center and was assured it was an error and nothing to worry and the matter would be escalauted, that was Sunday. Tuesday 1 of my lines was escalauted I called and provided a TAT of 5 hours. I called again the following day and was provided a TAT of 5-24. Yesterday I called again spoke to a lovely consultant and who arranged a call back with a TL. The TL(Team leader) called me back and advised the matter would be resolved at 12 today. I received an email at 2 pm today advising the matter was resolved, it was not. I called again cause my line is still not working and I was debited on the 24th, my debit date is 31. The advisor assured me I won't be debited and that my line is restored, more lies. My other line also got disconnected, now it's 2 lines on 1 contract that I can not use. I emailed the TL he responded back with empathy. This is still an on going issue, I honestly do not want to call Telkom everyday for a fault on their side This is an agonizing and tormenting experience, I am inconvenienced and just want to cancel this contract. I am finding zero peace and the network is horrible for the past few months. I don't blame some of the people, but their processes the worst. What is going on there... very dissatisfied customer, I have experience how much Telkom values their customers and it's a disappointing 0. All I want is my phone to work, I never want to talk to Telkom ever, this experience is just too much...