Telkom process for business line cancellation is rediculous

I'm trying to cancel a Telkom smart access and line for our business and was informed that I must email ***. I sent the necessary information through on 2016/03/18 and have not even received any confirmation of receipt. I followed up a week later with a call to the service desk and they confirmed that no feedback will be given but that I will hear from them 24 hours or so before they actually do the cancellation. In the mean time, I'm receiving accounts that I've got to pay. I think this process is crazy - that you cannot get any progress report on the request is ludicrous.