Telkom-problems with porting

I recently took a cell phone contract with Telkom at the Westwood mall. When I took the contract, I was assured I would be able to port my vodacom number. However after various attempts nothing has happened. I have called the customer care number and visited the store several times over the past month since I got this contract. On both the calls and store visits I was asked to check with vodacom to assure that there's nothing outstanding from my side. After about a month of back and forth , the consultant requested that this be investigated. She sent through an email and was supposed to get back to me. That was 2 weeks ago. I'm still waiting, went back to the store and still no response. One of the reasons I took this contract was that I would have my number which I have been using for years. At the very least you should be able to tell what the issue is that's causing the hold up. I went to Telkom thinking I would get a new contract, it would be easy, no hassles, I was so very wrong. All I want is to know what the issue is, can it be fixed and how quickly. Surely it can't be that difficult to port a number, people do it all the time.