TELKOM Prime video suspension of service run arround on paid account

I have upgraded to flexon 2 contract, for sim only. I added on Prime video in March 25 f or 3 months free and there after R29 p m added to my debit order.

However prime video has suspended my account for video. Telkom and prime video sent suspension of account mails, to top up??On a debit order???

Prime video says my "vodacom "account is suspended? I am not with Vodacom.....And an agent I got hold of told me I must take it up with Telkom.(then cut off).who say I must take it up with PrIme.Meanwhile I have a debit order in place.

I am still waiting for my call backs, online chat does not work.Keeps disconnectin.What Customet care?? I NEED A COMPETENT MANAGER WHO CAN TAKE BULLS BY THE HORN TO CONTACT ME...(OR PEOPLE IN SIMILAR BOAT).

Seems to me a power of their own, not caring for their clients.

By the way the outside offices cannot help either, but they sell the service???

This company is high on something??? I need a manager to resolve this.If one cancels a conract they want to penalize a person???yet dont want to resolve thei created issues.

Bottom line they sell a service but cannot back up with after care......

Kenny Nagel