Telkom pricing exorbitant and misleading

Hi - I have been a Telkom customer for over 20 years. I have a landline and fibre package (Telkom/Vumatel). My internet is uncapped. When fibre was introduced I migrated from adsl to fibre and opted for the R799 package which was then 20/2mbps and uncapped internet. A few months later my monthly bill was increased from R799 to R1200. I queried this and was advised that the promotion no longer existed and I was put onto this option. The R1200 included land line rental and uncapped fibre and anytime calls to Telkom lines (or something similar). So I accepted this.

Last week to my horror I got a message that I had reached my quota/data limit and that my internet speed will be limited. Now I cannot upload or download anything and can hardly browse the internet. I assume this will be until month end. I called the technical guys and they advised that Telkom has a fair usage policy once you reach a certain data usage. So I have been paying in excess of R1200 per month for uncapped internet but in fact it’s not uncapped. I was never even advised of this limitation. So over Christmas I have been inconvenienced and our reliance on internet like most people is so heavy nowadays. This is a total ******* and each time I have to wait hours while holding on for the call Centre. Apparently now I have to call new business for further options and they have been closed for the past two days.

I would like somebody to call me as a matter of urgency.