Telkom presales order system

Good day, I placed an order online on 11 February for the Samsung Galaxy S22+ in green colour, the deal that comes with galaxy buds and samsung care+. Today when I called the sales team I was told my order does not exist and I need to do a new order which won't include the galaxy buds and Samsung care+. What's infuriating is that I even got an sms on 11 February informing me my order had been Pre-approved and now this nonsense. If this is not resolved immediately I will be cancelling all my contracts with this Telkom and make sure my acquaintances know about this and advise them accordingly.