Telkom Prepaid Lines

<p> <br />My mother has or rather had a prepaid fixed line. In December 2016, Telkom disconnected this line without notice because of cable theft in the area. I purchased airtime earlier in the month January 2017 and only since been made aware of this change.</p> <p>The problem is that the retailer, rightly refuses to refund the monies for the airtime but Telkom too refuses to refund the airtime saying that I must sell it off or accept the loss.</p> <p><br />My grievance is that we have R300 airtime that cannot be used because Telkom without prior notice or consent converted/cancelled all lines in the area I reside in and that I am at a loss. Also, they are selling airtime for a product which they discontinued. Surely this flouts all treating customer fairly requirements which all businesses have to adhere too. Furthermore, they are not making any attempt to make alternative prepaid line available where one can utilise the airtime.</p> <p><br />I am at my wits end because I cannot get anyone to assist. My request is that Telkom either refunds me the airtime cost or provides me a line in which I can use the airtime.</p> <p> </p> <p><br />Thank you in advance.</p> <p><br />Regards</p>