Telkom Prepaid Fibre Service

I purchased a R499 30 day fiber top up bundle with Telkom. The money went off my account but in my customer portal it shows no top up was made. This was a week ago. I’ve been on calls with Telkom daily. Most staff are unaware of the fiber service. They just keep adding me to queues and sending references numbers but never get back to me. I sent my proof of purchase through email three times already and nobody got back to me. I even came across a call center agent named Sandi who was extremely rude and unhelpful. If you’re thinking about getting Telkom prepaid fiber, don’t. The staff is undertrained to deal with this service and if you ever encounter a problem, you won’t get any help.