Telkom pre-paid land-line off since 21 March 2015

I am very unhappy with Telkom services<br> <br> My Mom's prepaid land line is out of order since 18 March 2015. I can phone the number and it rings and then goes over to voice mail. When you are at the house the line is dead. <br> <br> I reported this on Telkom web 21 March 2015 and received an SMS that it is reported and will be handed to the Technical Repairs. The 27 of March I received a SMS stating it is handed over to repair division and will be attempted to resolve within 48 hours. Today is 28 April. <br> <br> You cannot report this fault again as it states this fault is already reported. Phoning doest help as the number rings and rings with messages that the call is important. I phoned Friday and 1st technician was send out. I said no one contacted us, then a technician is not available in the area.<br> <br> My mother is 71 and this is the only contact we have with her. It is a pre-paid line and once it is not loaded you receive a message buy time or the service will be discontinued. Who will then be responsible for the cost of applying again<br> <br> <br> <br> <br>