Telkom practise malpractice

What I can say about telkom is nothing good in December of 2014 I wanted wifi and they told me I can't get wifi if I get a fixed line ( which is bundling which is ******* in SA) so because I needed it I changed to a fixed line in Feb I decided to upgrade my speed to 4mbps which my wifi was off for about 2 weeks (which I was still charged for which is ******* in any country ) so the billing was always a issue and so on , on the 1 of September I received a sms saying the amount outstanding is 711.63 on the 22 of the same month my phone was switched off and when you try calling Telkom from the landline it says you should email [Email Removed] which I did (till today they haven't responded ) on the 28 of September I was handed over to DC Fourie so I called the number and Sharon told me I should email her which I did after a few days Sharon didn't get back to me so I sent a mail to Sharon asking what's happening to my matter she told me the matter isn't with her and it is back with Telkom and I should contact Telkom. Today I was told that I have to pay R3k for a phone that has been off for more than a month and a half are you kidding me I want someone from telkom to call me