Telkom practices bad service

<p>How can a company be hated by every person that has contact with them? How can a company consistantly give the worst form of service? How can a company genuinely not care about their customers? </p> <p> </p> <p>These are the questions I ask myself when I think of telkom. I have had the worst experience ever dealing with a company that I consider the worst company in the world.</p> <p> </p> <p>I want internet adsl, I contact Telkom to order adsl line. Telkom installs incorrect line (which took about 1 month for them to do) and when I call the contact center (which I honestly believes gets training on how to give terrible service) They advise there is nothing they can do I must just wait for a technician to call me.</p> <p> </p> <p>Waiting for a technician another month goes by where I contact telkom contact center and advise I want to cancel. They advise that they will escalate and will contact me within next, 2 weeks go by, I finally get a technician who calls me to ask me to switch on my router to test line (which makes no sense due to the fact that they installed wrong line) which I do only to never get a call back.</p> <p> </p> <p>5 days pass again, I call contact center advising that I am fed up and need to know how far my line is, They then advise that they can book a technician to come to my place in a week time to sort out line, this after 2 months they can do where they could not before. I have requested to cancel everything and want nothing to do with in my opinion the worst company in the world.</p> <p> </p> <p>I then get told that I must mail into Telkom to cancel, this is to cancel a line I did not order, a mistake telkom made I must take responsibility for. With the bad taste this experience has left with me I feel I have to take this further as without internet I already got a bill sent to me., To protect myself I am going to contact the umbudsman to make sure Telkom leaves me alone and suggest people start looking at wireless internet options as telkom does not care about its clients.</p> <p> </p> <p>As to telkom, you have lost a potential customer, I will make sure I never deal with you and will advise every person who will listen to stay away, Telkom is by far the worst company ever. To make things worst I call the contact center back after requesting to cancel and the agent advises that my account is not cancelled but put on hold with note "customer not ready order put on hold". This is a blaten lie and what I feel ******* as it is not what I requested. But will let the umbudsman deal with this issue.</p>