AL
Anele L

1 reviews | Active since Mar 2018

27 Mar 2018, 18:27

Telkom Powerbank issue

Last year 21 September i took out Huawei P8 Lite which was supposed to be accompanied by Power bank but i did not receive the power bank and the sales agent named Shamiel said the are going to call me as soon as the power bank stock arrives.Well i have been waiting till today, i have been to the store more than twice enquiring about the power bank i have sent emails but no respond from a sales agent who helped me her email address is ********** i have sent an email to the manager as well but no respond too.The Telkom branch in Tygervalley opposite Mugg & Bean i have received the worst service ever regarding this Powerbank issue and i have 3 Contracts with Telkom and i cannot wait until they are terminated .

0
Replies (4)
Telkom
Telkom's reply18 Apr 2018, 11:56
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply20 Jun 2018, 14:41
Official

Hi Anele

Thank you for making contact with us.

Please be assured that we have sent your query to the Store Manager for further assistance, they will be in contact with you.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

AL
Anele L's update14 Jul 2018, 13:02
Reviewer Update
And I have been waiting for the store manager to get in contact with me but nothing..
AL
Anele L's update21 Jul 2018, 10:28
Reviewer Update
Thank you telkom problem resolved I received my powerbank....