TELKOM- "POSSIBLE BILLING STRATEGY TO CHARGE EXTRA"

Telkom has had a price increase on September 01st 2019, regarding the Telkom anytime extra subscription. Firstly there has been no notification of this price increase. Secondly in this process there has been discrepancies with the discounts we were receiving. Over and above a price increase, there has been a reduction in discounts, equating to a much higher premium than we were initially paying. I have contacted the billing department that confirmed there is a discrepancy. The consultant from the billing department said that I must go to the sales department and get a reference with regards to the discrepancies for the discount structure and then report it to the billing department for refunding. I found this unacceptable and requested to speak with a manager, because historically the billing department direct me to sales, and sales direct me to billing, to a point of where no department actually attends to the discrepancies so no refunds could happen. While holding on the line, which already exceeded 30 minutes, the consultant ends the call. She did not even give me reference number. It seems as if this could actually be a billing strategy to charge extra and give a customer no chance of addressing it for a refund. Dealing with Telkom and their consultants in their call centre is becoming more frustrating, with every enquiry becoming a nightmare of an experience. The service is pathetic and disgusting. Please can someone in Telkom address this with urgency and appropriately.