TELKOM Portme

Hi, I want to PORT my number from current Service Provide on Saturday (28 July 2018). I send a SMS to your Portme number & I did receive a Confirmation sms + a ref: ********** 11. The sms told me that I must wait up to 72 hours. It is now longer than 72 hours. I phoned your Helpdesk & they told me that there was a error porting me over to you. So they told me to re-do the sms'ing which I did but did not get confirmation sms. I then spoke to a lady Tracey via internet & she told me to wait another 24 to 48 hours. This is now taking longer than normal to complete. Please help to speed this process up.