Telkom porting sucks

Between 6 to 8 weeks ago, I did an online sale for a new contract with telkom mobile, I was previously a prepaid customer. Telkom mobile has ridiculous processes that forced me to go go to their store almost 3x due to various reasons to port my prepaid number to my contract. It's over a month and nothing. A lovely lady from escalations was assisting me but I can never phone her. My preferred mobile number is no longer available, it is my banking, security, insurance, and work number. My account was debited in October, nothing in November and in December I see I am invoiced for 2 other contracts which I had never taken out... This is being looked into. In the meantime, I have a parent that's critical in hospital and I am frustrated with my damn number not working.