Telkom Porting number issues

I have been trying to port my wife's number to Telkom. I have done the process 3 times already and do not have any success as Vodacom will not release my number. The 1st time I app****, I was supposed to wait 24 hours before I app**** which I was not told but I will take that one as my fault. Vodacom rejected my request without infirming me, neither did Telkom. Then I app**** a second time and now also a 3rd time and Vodacom told me that they did not receive the second or third application. When I phone Telkom porting department they tell me that they have limited access and I need to go to a Telkom store, The Telkom store says that they have done everything right and the problem lies with Vodacom so they just log another request and the same thing happens. Currently I am between a rock and a hard place as Vodacom and Telkom will not speak to each other. I am the errand person that has to speak to either party and I do not get any service from either party as they keep on telling me it is the fault of the other party. I am running from the one to the other with no end in sight