Telkom portal down and rejection fees

The portal has been down for weeks. I called and was answered by an Agent called Minenhle, from the get go the seemed less interested in my complains. I’ve been a costumer since last year and few months ago i decided to start paying my bills via the portal cause I was advised so by the agents since the debit was not always working and it took days for the payment to reflect when I do it at checkers or via my bank account, not knowing or being advised that even though I pay earlier on the portal I’ll still be debited and charged. I called trying to understand why I’m I always being charged a rejection fee whilst I pay before the month end. She gave me a cold attitude said I must hold to be transferred nothing happened till I ran out of airtime. Now it’s month end I’m trying to pay via the portal it’s still down and I know they will definitely disconnect me. What a **** service and agents who always have no idea how to help customers. I’ve called numerous times and even went to Telkom fourways for this payment **** I had enough. Every month I’m always calling for the same reasons