Telkom Port Issue

I ported my MTN cellphone number on the 5th of October 2019 to Telkom.

Since then I have not been able to use my cellphone number, received calls or smses.

I have contacted Telkom regarding the situation and I have been informed that my number is working and active but on my side I am unable to received calls and smses.

I went to Telkom in Alberton city to where I was told that they sent an email for someone to assist me. I was then informed on Saterday that my number is working but it's still not working.

I phone Telkom today 14th of October 2019, spoke to Thandiwe (Technical department but she was unable to assist me) then spoke to Buhle and was informed that my number is active and she will provide me with an incident number - ***0 As to where am still not able to use my number.

I do not recommend Telkom port to anyone