telkom port

I've recently ported from mtn to Telkom hoping that I'll get a better service but all I received was the worst service ever, since 11/12/2018 I could not receive calls or smses, I've called Telkom mobile on the same day for assistance but my query was only logged on the 14/12/2018 (case number: ********** 8) which I was told my query will be sorted out within 72hours but still it was not fixed after 72hours.

I then called again on the 19/12/2018 & I was given another case number: #_ ********** & was told the matter has been escalated and will be attended to within 24hrs but till now I still cant received calls and smses. I've even requested my number to be released so I can port back to mtn but was told that I need to be within their network for over 3months before they could release it, this is the worst network ever as they have inconvenienced me but will do not want to release my number.