TELKOM POORLY MANAGING MY ACCOUNT

The 1 Star Rating is way more then deserverd.

Over the last 3 years, since signing 2 mobile phone contracts and registered a landline number with Telkom. Its been chaos since the very beginning of my experience with the Provider Telkom. At the point of sale they fantastic to get your business, do not be fooled. All the severe chaos started when our Mobile Phone contracts were about to expire. We submitted a cancellation request for both contracts 30 days prior to our termination date. We call the contact centre to confirm this, they denied ever receiving the cancellation request, they would then refer us to instore. Instore would refer us back to contact centre, so you would waste your time,fuel and parking fare to visit the store.

This back and forth between Call Centre and Store occurred on numerous occasions.

Telkom Call Centre staff, are always welcoming to drop your call, spin lies to get to next call, fail to escalate matters. We spend more time querying our services than actually using it. If the call gets a bit difficult they drop the call, ask to speak to a Manager, always busy or need to escalate. The Call Centre are poorly trained to deal with client queries, not polite, rude, always eating or having chats on the sideline while assisting 1.

Our mobile phone contracts finally got canceled and were asked to pay the final amount back in July. 2 months since the contract expired a final amount was requested and paid. They received the funds, to our surprise we kept getting notifications of outstanding amounts for the contracts which ridiculous. Everytime we would call the Call Centre and query our Landline, the number never belongs to us, we get shoved from pillar to post with no resolutions, poorly trained staff leading a client from pillar to post. I cannot even find enough words to explain how poor Telkom is after-sales. Absolutely NO Customer Care, No Ownership, No care on our effects the consumer. Easy enough to suspend a clients account for funds but when it comes to supporting there clients Accounts, absolutely no care in the world.

We ignored these notifications up until this week of the 15 Feb 2021 our landline was suspended because they app**** a penalty for not paying the final amount on time ?? 5 months later suspending my Landline which is up to date for a Mobile contract that expired and paid up in full ?????????!!!

Telkom, would not refer any sole to take up any of the services, its pathetic to say the least. Now I know my issues will not be resolved up until I've made many calls and visits to the stores. My landline will be suspended up until they feel fit to action whatever needs to action.

While I write this post I'm sure there are many other consumers suffering from similar issues with Telkom. I'm sure I will not get a call from any sort of Manager with authority.

I will not get back the time, money and effort chasing up after Telkom for my issues, all while they have received the monies on time and correct. Just absolutely no care for Customer Service.

We have paid the Penalty fee and still waiting for our Landline to be unsuspended and after 2 years we still waiting for a Manager to call us.

I require my landline to be unsuspended so that my internet connection can function.

Please note as soon as we find an alternative solution for internet connection, I will cancel my Landline service and pretty sure ill go through all the troubles mentioned above to cancel 1 service. Ill experience poor customer services, poor ownership, lack of services, many excuses such as the Landline is not in my name, outstanding amounts of the previous service terminated over 1 year ago.

The world would end if I receive a call from Management.

The world would end if I were to be reimbursed for their Lack of Customer Service.

The world would end if my account was is corrected and properly maintained.

The world would end if Telkom actually cared about after-sales.

Could 1 actually use the word EXPECT in the same sentence as Telkom