TELKOM - POOREST SERVICE EVER

I Have had my Telkom contract since September 2019. In February of 2021 I phoned Telkom just to downgrade the line as the number is no longer in use. The very "helpful" gentleman agreed that this will be possible and that the line would simply be downgraded YET the "VERY helpful" agent went and cancelled my existing contract, gave me a handset fee outstanding and took it upon himself to give me a completely new contract..... Since February 2021 I have been speaking to different agents EVERY time I phone in to get this matter solved, as I did NOT agree to ANY new contract whatsoever. Every time I phone the agents just say the problem will be sent to the accounts department and that someone will be in contact with me within 48 hours. I do not want to be impatient with Telkom, BUT it has been more than 2 months and I am STILL waiting for feedback - all the reference numbers were sent to my phone and within a few minutes the next message was received that the matter has been resolved - OBVIOUSLY THE MATTER IS FAR FROM BEING RESOLVED! I have requested a recording from Telkom where I "Agreed" to this so called new contract, which they will not find as it NEVER happened. I phoned Telkom AGAIN 06/04/2021 @15:09 - and requested that EVERYTHING on my name be cancelled as I do not want ANY contracts with Telkom and the amounts on the invoices keeps accumulating. Please can someone competent sort this matter as I am getting impatient now. This is reflecting badly on my credit score/history and the new contract is ********... I WILL NEVER IN MY ENTIRE LIFE USE TELKOM OR RECOMMEND TELKOM ANYONE.