DM
Denize M
1 reviews | Active since Apr 2014
03 Jul 2018, 08:37
Telkom, poorest service ever
We have cancelled the Uncapped Telkom Internet service approx. 3 week ago. We changed to a different service provider due to Telkom's poor service and arrogant technicians. It is 3 weeks now and all that had to happen is the line should be put in the holding pool. Nothing has happened. I contacted Telkom and there was a 12 hour escalation period, nothing happened. We have lodged a complaint with Telkom nothing happened!! I contacted Telkom again, then the story changed that I have to wait up to 21 days for the cancellation and line to be put in the holding pool. Really?? I insisted that the supervusor contact me, nothing happened. Today, the call will be escalated again. The excuse, it "is stuck in the system"!!! Do the Telkom staff think we are idiots??? Again a promise that the call will be escalated and again a promise that the manager will contact me, but they don't know when. Three weeks losing business!!!! Is Telkom going to reimburse me for revenue lost. Or the cost of every cellphone that costs R2.85 per minute!!!! I want this resolved by competent personnel!!!!
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Replies (4)DM
Denize M's updateReviewer Update
05 Jul 2018, 03:04Telkom, no answers yet!! No feedback, nobody contacting us as promised. What more must we do to resolve this issue?????? Is there anybody competent that can resolve this matter???
DM
Denize M's update05 Jul 2018, 03:04
Reviewer Update
Telkom, no answers yet!! No feedback, nobody contacting us as promised. What more must we do to resolve this issue?????? Is there anybody competent that can resolve this matter???
DM
Denize M's updateReviewer Update
12 Jul 2018, 10:45In the mean time we are still without internet!! Our cancellation date was 19 June 2018. Still, the voice line is not in the holding pool. This is unacceptable, when will this be resolved at last?! How ling is the task team going to take and in the meantime I have to pay a non existent voice line as well as a service provider that has yet been able to orovide us with thd new internet services!!! Who us going reimburse me for revenue lost and all the phone charges???!!!!
DM
Denize M's update12 Jul 2018, 10:45
Reviewer Update
In the mean time we are still without internet!! Our cancellation date was 19 June 2018. Still, the voice line is not in the holding pool. This is unacceptable, when will this be resolved at last?! How ling is the task team going to take and in the meantime I have to pay a non existent voice line as well as a service provider that has yet been able to orovide us with thd new internet services!!! Who us going reimburse me for revenue lost and all the phone charges???!!!!
DM
Denize M's updateReviewer Update
13 Jul 2018, 08:24And so the saga with Telkom carries on!!! After phoning EVERY day to sort out this query, the latest is.....wait for it....the account has been susoendedndue to non payment!!!!! Really??? I must admit Telkom personnel is getting more and more creative with excuses and lies by the second!! Promises, then it is stuck in the system, more promises, then it is confirmed that the line is in the holding pool, just to find realise it is not. Then we have to wait 21 days, bý the way this horror trip commenced on 19 June 2018. Now to only hear the line is suspended. We phoned the accounts department, the line is not suspended and fully paid. How many more lies and stalling and incompetence do we still have to suffer???
Interaction ref: AI ********** , received a message on 11 July 2018, they will look into this matter. No feedback, no communication,mjust this generic answer, whichnis not good enough. Telkom, your service is atrocious, your personnel ***********. They only know how to lie and stall. It is shocking that we are treated in this manner.
DM
Denize M's update13 Jul 2018, 08:24
Reviewer Update
And so the saga with Telkom carries on!!! After phoning EVERY day to sort out this query, the latest is.....wait for it....the account has been susoendedndue to non payment!!!!! Really??? I must admit Telkom personnel is getting more and more creative with excuses and lies by the second!! Promises, then it is stuck in the system, more promises, then it is confirmed that the line is in the holding pool, just to find realise it is not. Then we have to wait 21 days, bý the way this horror trip commenced on 19 June 2018. Now to only hear the line is suspended. We phoned the accounts department, the line is not suspended and fully paid. How many more lies and stalling and incompetence do we still have to suffer???
Interaction ref: AI ********** , received a message on 11 July 2018, they will look into this matter. No feedback, no communication,mjust this generic answer, whichnis not good enough. Telkom, your service is atrocious, your personnel ***********. They only know how to lie and stall. It is shocking that we are treated in this manner.
DM
Denize M's updateReviewer Update
13 Jul 2018, 08:24And so the saga with Telkom carries on!!! After phoning EVERY day to sort out this query, the latest is.....wait for it....the account has been susoendedndue to non payment!!!!! Really??? I must admit Telkom personnel is getting more and more creative with excuses and lies by the second!! Promises, then it is stuck in the system, more promises, then it is confirmed that the line is in the holding pool, just to find realise it is not. Then we have to wait 21 days, bý the way this horror trip commenced on 19 June 2018. Now to only hear the line is suspended. We phoned the accounts department, the line is not suspended and fully paid. How many more lies and stalling and incompetence do we still have to suffer???
Interaction ref: AI ********** , received a message on 11 July 2018, they will look into this matter. No feedback, no communication,mjust this generic answer, whichnis not good enough. Telkom, your service is atrocious, your personnel ***********. They only know how to lie and stall. It is shocking that we are treated in this manner.
DM
Denize M's update13 Jul 2018, 08:24
Reviewer Update
And so the saga with Telkom carries on!!! After phoning EVERY day to sort out this query, the latest is.....wait for it....the account has been susoendedndue to non payment!!!!! Really??? I must admit Telkom personnel is getting more and more creative with excuses and lies by the second!! Promises, then it is stuck in the system, more promises, then it is confirmed that the line is in the holding pool, just to find realise it is not. Then we have to wait 21 days, bý the way this horror trip commenced on 19 June 2018. Now to only hear the line is suspended. We phoned the accounts department, the line is not suspended and fully paid. How many more lies and stalling and incompetence do we still have to suffer???
Interaction ref: AI ********** , received a message on 11 July 2018, they will look into this matter. No feedback, no communication,mjust this generic answer, whichnis not good enough. Telkom, your service is atrocious, your personnel ***********. They only know how to lie and stall. It is shocking that we are treated in this manner.