Telkom poor sevices

Disgusting service received at franchise Telkom Mobile store in Kenilworth centre.. I needed to do a simswap on a contract so working in the centre I asked two consultants at the store what the requirements were they then they said just and I'd and no costs were involved.. I then proceeded to go into the store on Friday the 5th to do, one of the ladies in the store was busy with a client but politly asked what I need assistance with she then advised me to pop in the store round about 5 as it's a quieter time.. Which I did do my disadvantage she was busy with a client and I had to go the available consultant named Elroy who refused to assist me saying that I needed proof of residence which I told him I could email it to him as all my documents are mailed to me including my Telkom statement but he said no it Need to be a printed out statement.. The lady that assisted me before then multitasked and did it for me.. But once more to my dissapointment it's 4days later and it still hasn't gone through as per customer care they said it hasn't been processed as their is system error.. I had to purchase 2gigs of data as I needed my data services for work where as I have 10gigs of data on my Telkom simcard.. Unnecessary costs I occurred with still no happiness with my simswap.. That's besides the poor service I received from the elroy fellow.. I do wish to think the assistant manager Shahid and the consultant tharwa for trying to resolve my matter.. Your efforts are greatly appreciated however I would like this matter to be addressed by Telkom management for all my losses