Telkom poor services still didn't receive device telkom got excuses everyday

First of all Telkom lies take there time and never give feed back at all they give the poorest service ever.

In October 2021 i app**** for a Samsung A32 Freeme 3G for R299 a Sales Consultant called me back after the application he handled it of that same week and then told me a representative will call me to give me an order number after credit checking so a few weeks went by and i called and asked Whats happening in the order i called yet again in and on the 4th November i called and followed up i was told the application was approved and someone will call me back in 5 business days i waited and started to call in everyday i was told every day its stuck at credit vetting i also had to ask the representative to give me the order number over the phone cause Telkom never sended the order number or called to give it ad the representative told me. So on the 30th November i received an sms

Telkom SA: Dear Elmari Snyders, thank you for choosing our Mobile Deal. Your Order: ***A has been dispatched. Delivery should take place within 3 to 5 working days. Track the progress of your parcel after 24 hours at: http://www.courierit.co.za. Please have your ID and proof of RICA address on-hand. Email us at: *** , for further support..

So i called Telkom again and the representative told me that they have stock but only in blue she told me that the order will be dispatched the same day and that i can track the order on courrierit by using the order number on the sms and that it will be delivered in 3-5 bussines days 3 business days went by i called yet again where i was told call courrierit they have the parcel okay so i called courrierit and they told me my order was not there and if they received it they wouldve sended a waybill number i should call telkom and tell them it was never send i did call and they sended an escalating email so on te 4th day i mailed online01@... and only received an email back thats stated

Dear Valued Customer, thank you for your email. ... And then i finally received an email back ù

10213 Response to your Request Reference :_***.

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to me 4 days ago

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Dear Valued Customer, please find communication with regards to your request below:

Dear Telkom Customer,

Please be advised that the parcel has not yet been handed over to Courier IT , the order is still pending @Reserve Devices and will be moved to Home Delivery as soon as stock is available.

When the order is submitted to delivery it takes up to 48 hours for Courier it to receive the parcel in their depot - when the parcel is handed over Courier it will send an sms notification with a 'waybill' or tracking number which has the letters THD...this serves the same purpose as the *** - it can be used to track the delivery on the courier it website.

Please await further feedback.

Kind Regards, Christen Roskruge

OnlineO1 Response to your Request Reference :_***.

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to me, NkalaNH 1 day ago

Details

Than i received

Dear Valued Customer, please find communication with regards to your request below:

Good day

Thank you for using our E-Mail Service.

We apologise for delayed response .

Please be advised we are still awaiting stock , you will be updated once stock is available.

Unfortunately we do not have time frame for when we will have stock.

Kindly bare with us , your patience will be highly appreciated. Have a blessed day.

Kind Regards Telkom Support Team ? Zandile Madonsela

And the last email i got was

OnlineO1 Response to your Request Reference :_***.

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to me, NkalaNH 4 days ago

Details

Dear Valued Customer, please find communication with regards to your request below:

Good day,

Thank you for using our e-mail service.

Please note the order need to be re-issued due to a system error, i tried contacting you on the number *** but the number was on voicemail.

Kindly advised if we may re-issue the order.

We apologize for any inconvenience caused.

We value your support.

Kind Regards, Telkom Support Team ? Nonfiso Jingela

OnlineO1 Response to your Request Reference :_***.

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to me 4 days ago

Details

Dear Valued Customer, please find communication with regards to your request below:

Dear Telkom Customer,

Thank you for using our E-Mail Service.

We acknowledge receipt of your mail below.

We sincerely do apologize on the delay in delivering Telkom once the parcel has reached the courier agents Telkom will send you an order number to track your order.

We apologize for any inconvenience caused.

We value your support.

Kind Regards, Telkom Support Team ? Sinenhlanhla Ndlovu Customer Value Management

So now telkom uses every excuses not to deliver first of all it was a hole month at credit vetting now the delivery is delayed because someone at telkom gave false or inaccurate info and never give feedback i always have to call telkom and they neve gave feedback i was the only one calling and calling when asked why they send a sms that is it despatched and lie and still no feedback

Dear telkom im waiting over a month now just for the device i wouldn't even recommend telkom to anyone the service is minus zero you have excuses every day