Telkom poor services

I have been with Telkom Fibre over a year now and I'm very dissatisfied with their services I mean really they such a big company but offer such poor services . My services were DC I paid the reconnecting fees immediately after finding out this happened I was not aware that the services were being sent to outsource company as no contact was made or I was not advised of this if I had not called I was really shocked to hear this but I asked to update my details and I paid the full amount but still you have to wait three days to reconnect i mean that's very poor as three days of not having wifi that you paid for is not right I paid the penalties the connection fees and still being punished I mean that's poor service they should have a better system I am not getting anything for missing three days out of my wifi.v