Telkom POOR Services
<p>I upgraded to a new device on my contract, been waiting for 3 weeks for my new device. but still nothing.</p> <p>I have called several times, spoke with agents online and emailed, where agents promised that the device will be delivered asap yet I am without a device.</p> <p>In the mean time, I get billed for 2 months for a contract and a new device I dont even have yet.</p> <p> </p> <p>Being fed up now, I took take off work to go into a Telkom store, where they then told me they can not assist!</p> <p> </p> <p>This is ridiculous!!</p> <p> </p> <p>Thinking of just cancelling the whole contract, but how long will that take to get prosessed!?</p> <p> </p>
Hello veronica-viljoen
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Noleen
Telkom Social Media Team.
Best regards,
Hello veronica-viljoen
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
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Good day
We are sorry for the inconvenience caused.
Kindly provide us with your ID number and alternative number for further assistance.
Kind regards
Thabiso
Telkom Social Media Team.
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Good day
We are sorry for the inconvenience caused.
Kindly provide us with your ID number and alternative number for further assistance.
Kind regards
Thabiso
Telkom Social Media Team.
Best regards,
Good day
Trust you are well.
We will be closing your reference number AI*** due to insufficient information, we will log you a new reference when you revert back with the requested detail.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
Good day
Trust you are well.
We will be closing your reference number AI*** due to insufficient information, we will log you a new reference when you revert back with the requested detail.
Kind regards
Ithabeleng
Telkom social media team
Best regards,
********** 012
********** 102082
********** 012
********** 102082
I do not sit and watch the reviews for a response, I expect a phone call
I am an existing customer and you have my details, enough details to bill me
But not to contact me
Really - please sort this out
I do not sit and watch the reviews for a response, I expect a phone call
I am an existing customer and you have my details, enough details to bill me
But not to contact me
Really - please sort this out
Good morning
Another 18 hours have passed and still no one has tried to contact me
I am giving my numbers again
Office **********
My Telkom mobile number ********** 980
Can some one please assist me
Or failing that - I am going to cancel my contract with Telkom and switch over to another service provider.
I am going to stop my debit order at the bank as there is no way I am going to pay the invoice that has been billed to me for services and a handset that I do not have
Thaking you
Mrs V Viljoen
Good morning
Another 18 hours have passed and still no one has tried to contact me
I am giving my numbers again
Office **********
My Telkom mobile number ********** 980
Can some one please assist me
Or failing that - I am going to cancel my contract with Telkom and switch over to another service provider.
I am going to stop my debit order at the bank as there is no way I am going to pay the invoice that has been billed to me for services and a handset that I do not have
Thaking you
Mrs V Viljoen
Good afternoon
This is very very scary, I finally got through to Telkom mobile and spoke to a Gentleman that was actually able to give me answers.
My handset was received by someone - I dont know who, waiting for feedback as to where the delivery was made and who signed for the handset, but the scary part is how did the Courier give the handset without getting the required documentation that is supposed to be presented.
Copy of id and proof of residence, so I now have to wait another 72 hours for an investigation to get started. The handset has been activated and the person that is using the handset has inserted an MTN simcard. Wow this is getting more and more bizarre.
Good afternoon
This is very very scary, I finally got through to Telkom mobile and spoke to a Gentleman that was actually able to give me answers.
My handset was received by someone - I dont know who, waiting for feedback as to where the delivery was made and who signed for the handset, but the scary part is how did the Courier give the handset without getting the required documentation that is supposed to be presented.
Copy of id and proof of residence, so I now have to wait another 72 hours for an investigation to get started. The handset has been activated and the person that is using the handset has inserted an MTN simcard. Wow this is getting more and more bizarre.
20 hours ago since my last post, I have a case number, still waiting for feedback, the 72 hours havent passed yet, but seeing as this is ***** and theft you would think that this case would be made a priority,
but I guess not.
20 hours ago since my last post, I have a case number, still waiting for feedback, the 72 hours havent passed yet, but seeing as this is ***** and theft you would think that this case would be made a priority,
but I guess not.