Telkom Poor Service...effecting Credit Profile!

I trust that through this channel TELKOM will respond to me after i have tried to cancel my Telkom line rental without any success...online and via TELKOM Somerset Mall. On 22/2/2018 i have visited the Telkom branch in Somerset Mall to cancel my line rental service.First the consultant told me they can not do "CANCELLATION REQUESTS"from their side(this is after i have completed the " Consumer Request for Contract and Service Cancellation" form with id copy attached) and that i have to do it online(i must send the completed form with copy of id to ********** The same day (22Feb 2018) i sent an email request for cancellation(the completed form with copy of id attached, as requested by Telkom).Telkom the same day sent an "auto reply" acknowledge receipt of cancellation request!At the end of March 2018 i received a bill...still showing my account is active and not cancelled. My husband went to the same Telkom Somerset Mall Branch on 16April 2018 and discussed the situation with a male consultant with the name of Mr. C Aaron.He suddenly admitted that the branch will be able to assist to "cancel a service" as this is part of their "service".He requested that the "email for cancellation with the attached documents" that was initially sent on the 22nd Feb 2018 be forwarded to him so he can attend to it.The email was sent to him ********** which he also acknowledged receipt of.

On 14th May 2018 i once again received a bill from Telkom,still showing the account active and not "cancelled" as requested ...now with the accumulated last3months rentals. This situation is unacceptable as it affects my credit profile due to lack of poor service from Telkom!!! Please as a matter of urgency take this up with Telkom and revert back to me! Thank you.