Telkom - Poor service turned in GOOD SERVICE saved by JULIA

I was enticed to upgrade from a 2mb line to a 4mb line when Telkom ran a promotion. To my dismay, after subscribing to the faster line and being charged the higher price I had noticed that the speeds were exactly as they were on my old package. I felt **********. After weeks of poor service from Telkom, and their less than average call centre, I was frustrated and felt helpless. Logged faults to report the slow speeds were BEING MARKED AS RESOLVED WITHOUT ANY ACTION. I was forced to log a new call almost every 2nd day.

I escalated the query to Julia who is a service manager and to my pleasant surprise, she took ownership of the problem and constantly kept me in the loop and even called me back from time to time. She made sure my problem was sorted out within 2 days. THANKS JULIA YOU ARE A STAR. Also a heartfelt thanks to the technician Genaral Selotole who assisted.

You guys turned a complaint into a compliment.