Telkom Poor Service & Telkom East Rand Mall

Unauthorised Billing on Inactive SIM & Poor Service

In November 2024, I upgraded my contract during Telkom’s Black Friday special at R399 per month. A few months later, my premium increased to R409 without notice. Recently, it increased again to approximately R550 — again with no communication or consent.

When I contacted billing on 30 January 2026, I was told the charges were for extra data usage. This is impossible, as I do not use the contract SIM card at all. I requested a usage report, which was never sent.

On 31 January 2026, I visited Telkom East Rand Mall and was informed the additional charges were due to subscriptions. The store consultant confirmed the SIM card is inactive. A case was logged and I was told subscriptions were cancelled and I would receive feedback within 72 hours.

On 02 February 2026, I received an SMS stating the case was resolved — yet nothing was fixed. When I returned to the store on 14 February 2026, I was informed the subscriptions were never cancelled and the case had been closed. I was also cut off by a billing agent when trying to resolve the matter.

I am being billed for subscriptions on an inactive SIM card, and no one at Telkom is taking accountability. I have received poor service, no clear billing explanation, and no resolution.