Telkom poor service response

Since 20th May there has been no internet connection/landline has been down. I reported the fault on 21st May and have not received updates with regards to above neither has telkom sent out technicians to attend to above fault. They simply state that it is a 'general problem' in the area and cannot advise when the issue will be resolved.

Two weeks to fix a fault? No additional information is provide neither am I provided with updates on the issue. Telkom has always received a 5 star rating from me, however, this time they deserve a zero. I am utterly disappointed. You may have great deals but your service is a disappointment. It is only fair that affected numbers in the area should be discounted on their next telkom bill, a 2 weeks and counting discount.

You have greatly inconvenienced one with your lack of service; we are unable to make/receive calls neither are we able to make monthly online transactions etc. We have now become dependant on cellular airtime, which is costing us an arm and a leg. Payments now need to be done in store, after waiting in long queues.

Words cannot describe how disappointed I am.