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AB
Ameet B

1 reviews | Active since May 2013

19 Jul 2018, 16:53

Telkom poor service. Out of box failures 3 week wait for feedback

My brand new contract phone has been in for assessment (out of box failure) for 3 weeks now, after it was told it would only take few days and was marked as urgent. I am paying for a contract without enjoying a phone!

The consultant does not give any feedback nor the store manager - V and A Waterfront CT.

Be careful when signing up for a contract with telkom.

0
Replies (3)
Telkom
Telkom's reply23 Jul 2018, 14:40
Official

Hi Amit111,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction REF: AI***

Regards
Garreth
Telkom Social Media Team

AB
Ameet B's update23 Jul 2018, 14:43
Reviewer Update
With all due respect Gareth, I have heard from the store for 4 weeks now that they are attending to this as soon as possible. As soon as possible does not equal 3-4 weeks... Thank you for your response. I hope this does add a bit more urgency to the matter and we can resolve this by cancelling the contract.
AB
Ameet B's update02 Aug 2018, 08:08
Reviewer Update
Gareth - still not resolved. Over 4 weeks now and they have approved the cancellation (V&A Store Murchell and Ryal) however I am not getting any confirmation as to when it will be complete, and when I will be refunded for the months charges. Can someone help me get this resolved and out of all of our way? I am still paying for a phone I do not have and V&A is placing no urgency on the matter even though a month ago they said it was urgent. Please provide your phone number or email address or someone who can help me's contact details.