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Ryan B

1 reviews | Active since Sept 2017

10 Dec 2018, 08:53

Telkom - Poor Service Once Again

I ordered my phone on Black Friday, 23rd November 2018. The following Wednesday (28th November) I get a message that my package is at the courier (Courier IT.co.za) and they gave me an order number ********** 47A as well.

That is the last I heard from Telkom Mobile, they have already debited my bank account and its been 17 days days and I have received no phone. Everytime I put my tracking number into the Courier IT website, it says "package not found"...That means that Telkom never processed my order, neither is it at the Courier.

I have tried to call all their numbers, emailed them and NO one has got back to me. I see this is a common thing with Telkom, they simply do not care about their customers. I need a Telkom Rep to contact me urgently as this is disgraceful. I also want a refund for the time that I had to wait for my phone, since I've already paid for the first month.

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Replies (4)
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Ryan B's update12 Dec 2018, 15:15
Reviewer Update
I have ordered my phone 19 days ago, reference number doesnt work, Telkom says the phone is with the Courier and the Courier says the phone is with Telkom. Nobody bothered to help and no response from Telkom on this complaint. Disgusting.
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Ryan B's update14 Dec 2018, 08:06
Reviewer Update
21 Days, nothing. After multiple calls to the courier and Telkom, they play he-said, she-said. Disgraceful.
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Ryan B's update18 Dec 2018, 07:58
Reviewer Update
25 Days and nothing.
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Ryan B's update27 Dec 2018, 19:08
Reviewer Update
34 days nothing. Telesales staff tells me to go to the Telkom Store and they tell me they cannot help. Telkom de*****ing us. I want a refund.