Telkom Poor Service On Phone Contract Upgrade

My number is ********** 976. I have been trying to upgrade my phone since thursday 31/05/2018 from a telkom shop opposite Mugg and Bean in Tygervalley Mall and am just not getting any joy.

I initially was told that they are struggling to submit my order...until I got ****ed off earlier today and advised consultant to cancel everything and I will just do my upgrade directly from istore.

Istore is not able to process my stuff and they tell me its because there's a pending order. I went back to telkom to insist that it gets cancelled asap because they cant help me. The guy told me he is unable to and has logged a call which has been escalated several times.

Im really getting impatient with Telkom, I feel you do not value your customers.

I have been to the shop several times and Christospher is not able to assist. He mentio s that until technical technical team (which he logged call with) cancel on their side, there's absolutely nothing that he can do. My questions now are: Who is this technical team and what are their turnaround times when faulf has been reported with them? Will I be getting a notification from telkom once this is resolved? Its almost a week now any issue is still not resolved. Is it the fact that Telkom has enough customers now and am just a drop in the ocean....hence the stinking service?