Telkom poor service on fault repairs

Don't be fooled with Telkom saying you have uncapped internet you do not have uncapped I've been using my internet to a reasonable usage. When I upgraded from a 10meg line to a 20meg line I uploaded files from Dropbox and my line was suddenly throttled to 1meg because of Telkom error thinking I have a 4 meg line its still not resolved after 4 days and many phone calls explaining the same thing over and over. Telkom reply "apologies for the inconvenience IT is investigating why this happened "

Pathetic service when it comes to fault repairs.