Telkom poor service, nothing new.

On the 22nd i called the 10213 number to have the entertainment bolt-on option added to my account, the lady who was helping me had a very difficult time to understand English and by her response i could hear she had no idea of what this product is the Telkom advertises on their website, well 20 minutes later the call dropped, also a Telkom mobile line, and still not a step closer to having the entertainment package added. I am not holding my breath for a honest response nor that this matter will be resolved.