Telkom poor service (incorrect bundles on my account)

I called in to request freeme all-net promo minutes which is 300 minutes for R100 however the Agent (guy) Ayanda increased my spend limit and loaded incorrect bundles which is just all net minutes @200 minutes for R100 instead of 300 Minutes for R100. I called again spoke to Andile she said she will send email so they can refund my account and load correct Bundles, however call dropped i then spoke to Zinzi who claimed there’s nothing telkom can do with the situation I need to use the incorrect bundles, now this is pathetic experience after so many years using telkom and have been good. may I have someone who understands the customer service to sort my account with correct bundles because I’m not going to pay for an incorrect bundle that I didn’t request. thanks but no thanks until I’m sorted 🚩💔