Telkom poor service in North West MAFIKENG

Good day, I'll like to lay a compliant to telkom poor service, I've made an application for fix line that was suppose to be installed last week Thursday "19 April", I took leave from work because I was informed that the appointment is from 8am till 4pm. The technician didn't come for an appointment and never bothered to contact me for assurance whether he/she will be coming or not. I made a follow up with telkom Monday the "23 April" to check what was the hold up, I spoke to this consultant who couldn't even give clarity on the matter by the name of SANELE he provided me the ref no: ********** 70. Now they rescheduled the appointment for today the "24 April" I've waited for the technician till now I'm still waiting...! I'll like to have reason for Poor service delivery and to reimburse me for my time, airtime I spent calling telkom. (I've snap shots ) of a call I made today "24 April". I spoke to another consultant by the name of NOMFUNDO NJAKASE who couldn't assist me as well, reason been their systems where offline. I'll really appreciate ur assistance cause this poor service from telkom is costing...! Regards