Telkom POOR service in case resolving and and and

I changed bank account and contacted Telkom for an bank change early in October 18. After the details has been updated they told me that i need to make manual payment for October via the app or EFT as the first debit order will only go off end of November. The amount due was R931 and so i made the manual payment and send them proof of payment then on the 31st October the debit order for R931 went off as well. I contacted Telkom on the 31st and i opened a case for a refund of the R931 Telkom sms me case number .

I followed up on the 5th and the lady told me that there no open case. I opened a case again and i was told that the case will be resolved in 72 hours. On the 9th i contacted them to follow up and the lady told me no it is 7 working days and the case has not been resolved yet.

I contacted them earlier to follow up as today is the 9th working day, now this lady tell me she cant tell me how long it take to resolve a case and i will receive the refund within 7 days after case has been resolved. She apparently send an request for them to contact me today (hard to belief)

So Telkom were this supposed to be 7 working days for case to be resolved? Or 1 year/10 years/20years ????????

I feel this is very unprofessional as i did everything from my side as Telkom requested and your call agents gave me the wrong information several times. Hope they get training as it dont seem so.

Regards B Retief