Telkom Poor service from Rosebank Store by KHOHLINJ

I am highly disappointed with the service I have received from Telkom. On the 8th of July I went to the Rosebank branch for an upgrade. I was assisted by KHOHLINJ. I upgraded to an XR and I asked her to add the fibre WiFi router on top of my upgarde. It seeemed like it was already knock off time and she was in rush to go home. She politely asked to call me the next day to confirm a few details since her system was giving her problems apparently. I did not receive any call from the store since the 8th till today. I am absolutely furious as to how your consultants treat customers. Now I don’t know weather or not she added the router to my upgrade, weather or not to wait for Telkom people to come and install the fibre. I am basically stuck. I cannot get a hold of the store when I try calling. This is absolutely ridiculous.

Please assist on this matter, because I will not be paying for things I have not received. On top of it all, I have no idea how much I will be paying for everything.