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DR
Danie R

1 reviews | Active since Oct 2012

31 Jan 2021, 15:39

Telkom POOR service: Fibre down / no service

For the past 4 weeks, our internet and phone line would go down like clock work on a Saturday evening between 5pm & 6pm. The first time it happened, I logged a call for both internet and fix line being down and received an SMS with reference numbers. I phone their after hours numbers *** and actually spoke to person who did some checking and referred the call to another department. About 2 hours later, all was fixed. The next time it happened we just waited and after about 2 hours, all services was again restored.

On 30-Jan'21 it went down again just after 5pm. I logged 2x calls but received no SMS'e. I tried to phone to the 012-number and the 0860-number and after going through the options and listening to all the recordings, the call drops - this happens numerous times. After about 2 hours, our services again came back up.

It is now 31-Jan-21 just after 3pm and all went down again. Followed the process, logged calls x2 (no SMS'e received) and again cannot speak to a person - call just drops after you are made to listen to all the recordings.

Cannot complain about service - there is NO SERVICE. Typical Telkom/SOE.

0
Replies (2)
DR
Danie R's update10 Feb 2021, 21:07
Reviewer Update
And yet again our internet and telephone line goes down at 19h00, 10-FEB-21. Report fault via Telkom website using mobile data as the Pinnacle Centre cannot be reached via phone - the call just keeps cut off.
DR
Danie R's update02 Mar 2021, 11:04
Reviewer Update
Some positive feedback - once I managed to get into contact with the area supervisor, he assigned one of his specialist to the call and with a few days the cause of the problem was found and rectified. Sine then, our fibre connectivity is back tot the normal stable line we were used to.