TELKOM POOR SERVICE

I have recently upgraded my phone contract, had my phone (honor 400 lite) two weeks before i discovered that the phone does not vibrate, went into Telkom Baywest Mall and they referred me to Vodacom repair Centre in Greenacres mall, for the phone to be booked in, when I asked why they(Telkom) could not book the phone in they said to me Vodacom is the only place that has a repair Centre. Took it into Vodacom they booked it in, received my phone back after a week, with a new fault, now my fingerprint does not work and battery does not even last a day, booked it in a second time at Vodacom Repair Centre, received my phone back after a week again only to discover they haven't fixed the issue. At last decided to take it back to Telkom because i mean I have had my phone for 2 weeks only and the rest of the month its been booked in. Took the phone in on Saturday16.08.2025 and was promised a call back on Monday18.08.2025 after they have escalated the issue, nothing not a single word back from Telkom, went into Telkom again yesterday 19.08.2025 for feedback and still nothing. I have managed to get contact details of Dylan the Honor REP at Baywest Mall messaged him but with no response. I am truly disgusted at the service of Telkom. I am beyond ****ed at this point.