HR
Heleb R
1 reviews | Active since Feb 2022
25 Jul 2023, 20:44
Telkom poor service
I am now 24 hours without network. After calling 3 times a case was locked. When I called again Iwas informed that I need to wait 72 hours before the technicians will help. I have a sick husband and can not call for help in case of an emergency. And all I get is sorry for the inconvenience. This is not acceptable because if I tell them at the end of the month I will pay in 72 hours they honna cut my phone of but in the meantime I must pay for a service that I don't receive.
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Replies (2)HR
Heleb R's updateReviewer Update
26 Jul 2023, 16:41Day 3 without covetage I am still on Emergency calls only. How many times must I call customer care before someone is accually going to solve the problem. I am not the only one in town that is complaining. Please someone help!!!
HR
Heleb R's update26 Jul 2023, 16:41
Reviewer Update
Day 3 without covetage I am still on Emergency calls only. How many times must I call customer care before someone is accually going to solve the problem. I am not the only one in town that is complaining. Please someone help!!!
HR
Heleb R's updateReviewer Update
28 Jul 2023, 14:04I am really getting tired of this. Whe still have no coverage when I called again today I was told that my case wasn't logged correctly so now I have to wait another 72 hours. I was told by the agent if I run out of data that I must pay to upload extra data on my current sim. On my wi fi sim is enough data but it doesn't have coverage. The line was even dropped in my ears by dome agents. They tell me to drop my attitude but they don't think that we are sick and tired of the poor service we receive. End of thr month if you don't pay they suspend your line, but people must shut up when they dont get any help🤬
HR
Heleb R's update28 Jul 2023, 14:04
Reviewer Update
I am really getting tired of this. Whe still have no coverage when I called again today I was told that my case wasn't logged correctly so now I have to wait another 72 hours. I was told by the agent if I run out of data that I must pay to upload extra data on my current sim. On my wi fi sim is enough data but it doesn't have coverage. The line was even dropped in my ears by dome agents. They tell me to drop my attitude but they don't think that we are sick and tired of the poor service we receive. End of thr month if you don't pay they suspend your line, but people must shut up when they dont get any help🤬